Complaint lodged on potentially misleading statements by Qantas
COURT OR TRIBUNAL
Other
DATE FILED (OR FIRST HEARING DATE)
16/10/2024
LITIGATION TYPE
Corporate Accountability
SUBJECT MATTER
Misleading and deceptive conduct
REVIEW TYPE
N/A
SUMMARY
Climate Integrity, represented by the EDO, requested that the Australian Competition and Consumer Commission (ACCC) investigate whether certain statements made by Qantas about the sustainability of its business and its plan to achieve net zero emissions by 2050 breached ss 18 and/or 29 of the Australian Consumer Law (ACL). They argue that representations made by Qantas were misleading or deceptive, or likely to mislead or deceive, because (a) Qantas made repeated use of the vague and broad term ‘Sustainability’, which is inconsistent with its long term reliance on fossil fuels; (b) Qantas' ‘Fly Carbon Neutral’ option is likely to mislead customers into thinking the flight is sustainable or makes no significant contribution to climate change; (c) Qantas has not disclosed a science-aligned, credible methodology to support its alignment with the Paris Agreement; and/or (d) Qantas' emissions reduction measures were insufficient to meet its targets.
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